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The Microsoft Outlook Repair Tool, better known as the Inbox Repair Tool, is a program that was designed for users to be able to repair issues that are associated with their personal folders. As you may already know, the personal folder is where you keep your PST files. Mar 31, 2021 You can fix this problem by repairing the Outlook with built-in repair utility. Open Settings from Start menu and select Apps Under Apps & Features choose Microsoft Office Professional and click on Modify Choose Quick Repair from the option to repair Outlook.

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Original KB number: 272227

Follow these steps to repair your Outlook personal folder file (.pst) by using Inbox Repair tool.

Step 1 - Exit Outlook and start the Inbox Repair tool

Automatically start the Inbox Repair tool

Start the Inbox Repair tool (Scanpst.exe). Then select Open or Run in the File Download dialog box, and follow the steps in the easy fix wizard.

Once the Inbox Repair tool is started, continue with Step 2. (Can't start the Inbox Repair tool?)

Manually start the Inbox Repair tool

To start the Inbox Repair tool manually, locate one of the folders by using Microsoft Windows Explorer, and then double-click the Scanpst.exe file.

Note

The file or folders may be hidden. For instructions about how to unhide files and folders, see your operating system documentation.

Typical location	Remark
<disk drive>Program Files(x86)Microsoft OfficerootOffice16	For Outlook 2016 Click-to-Run installation on a 32-bit version of Windows
<disk drive>Program FilesMicrosoft OfficerootOffice16	For Outlook 2016 Click-to-Run installation on a 64-bit version of Windows
<disk drive>Program Files(x86)Microsoft OfficeOffice16	For Outlook 2016 MSI-based installation on a 32-bit version of Windows
<disk drive>Program FilesMicrosoft OfficeOffice16	For Outlook 2016 MSI-based installation on a 64-bit version of Windows
<disk drive>Program FilesMicrosoft Office 15rootoffice15	For Outlook 2013 Click-to-Run installation on a 64-bit version of Windows
<disk drive>Program Files(x86)Microsoft Office 15rootoffice15	For Outlook 2013 Click-to-Run installation on a 32-bit version of Windows
<disk drive>Program FilesMicrosoft OfficeOffice15	For Outlook 2013 MSI-based installation on a 64-bit version of Windows
<disk drive>Program Files(x86)Microsoft OfficeOffice15	For Outlook 2013 MSI-based installation on a 32-bit version of Windows
<disk drive>:Program FilesMicrosoft OfficeOffice14	For Outlook 2010 on a 64-bit version of Windows
<disk drive>:Program FilesMicrosoft Office(x86)Office14	For Outlook 2010 on a 32-bit version of Windows
<disk drive>:Program FilesMicrosoft OfficeOffice12	For Outlook 2007 on a 64-bit version of Windows
<disk drive>:Program Files(x86)Microsoft OfficeOffice12	For Outlook 2007 on a 32-bit version of Windows
<disk drive>:Program FilesCommon FilesSystemMapi1033\| Other typical location
<disk drive>:Program FilesCommon FilesSystemMSMAPI1033	Other typical location
<disk drive>:Program FilesCommon FilesSystemMapi1033NT	Other typical location (for Windows NT and Windows 2000)
<disk drive>:Program FilesCommon FilesSystemMapi103395	Other typical location (for Windows 95 and Windows 98)

(Can't find the Inbox Repair tool?)

Step 2 - Repair the .pst file

In the Inbox Repair tool, type the path and the file name of your personal folders (.pst) file or select Browse to locate the file by using the Windows file system, and then select Start.

Note

If you do not know where the .pst file is located, follow the steps in How to locate, move, or back up your .pst file.

Note

The Inbox Repair Tool may need to be run several times in order to fully repair your personal folder (.pst) file.
The Inbox Repair Tool cannot repair every problem that is detected. In some cases, items may not be recovered if they were permanently deleted or corrupted beyond repair.

Step 3 - Recover repaired items to a new .pst file

After you run the Inbox Repair tool, you can start Outlook and recover repaired items. Optionally, you can try to recover additional repaired items from the backup personal folder.

To start, create a new Personal Folders (.pst) file entry in your profile. Then, you can move the recovered items to your new Personal Folders (.pst) file.

Start Outlook. If you use multiple profiles in Outlook, make sure that you select the profile that contains the Personal Folders (.pst) file that you tried to repair.
Press Ctrl+6 to turn on Folder List view.
In your Folder List, you should see the following recovered folders:
Note
These recovered folders are usually empty because this is a rebuilt .pst file. You should also see a folder named Lost and Found. This folder contains folders and items that the Inbox Repair Tool recovered. Unfortunately, items that are missing from the Lost and Found folder may be beyond repair.
Create a new Personal Folder (.pst) file in your profile. The steps may be different, depending on which version of Outlook you are running.
Outlook 2010 and later
1. Select the File tab on the ribbon, and then select the Info tab on the menu.
2. Select the Account Settings button, and then select Account Settings again.
3. Select the Data Files tab.
4. Select Add to open the Create or Open Outlook Data File dialog box.
5. Enter a file name for your new Outlook Data (.pst) file, and then select OK.
6. You should have a new Outlook Data (.pst) file in your profile.
Outlook 2007
1. On the File menu, select Data File Management.
2. Select Add to open the New Outlook Data File dialog box.
3. In the Types of storage dialog box, select Office Outlook Personal Folders File (.pst), and then select OK.
4. In the Create or Open Outlook Data File dialog box, select the location and a file name for your new Personal Folders (.pst) file, and then select OK.
5. Select OK.
6. You should have a new Personal Folders (.pst) file in your profile.
Outlook 2003
1. On the File menu, point to New, and then select Outlook Data File.
2. Select OK to open the Create or Open Outlook Data File dialog box.
3. Enter a file name for your new Personal Folders (.pst) file, and then select OK to open the Create Microsoft Personal Folders dialog box.
4. Enter a file name for your new Personal Folders (.pst) file, and then select OK.
5. You should have a new Personal Folders (.pst) file in your profile.
Outlook 2002
1. On the File menu, point to New, and then select Personal Folders File (.pst).
2. Select Create to open the Create Microsoft Personal Folders dialog box.
3. Enter a file name for your new Personal Folders (.pst) file, and then select OK.
4. You should have a new Personal Folders (.pst) file in your profile.
Drag the recovered items from the Lost and Found folder to your new Personal Folders (.pst) file.
When you have finished moving all items, you can remove the Recovered Personal Folders (.pst) file from your profile. This includes the Lost and Found folder.
If you are satisfied with the information that you recovered, you are finished. However, if you want to try to recover additional information, go to the Recover rep

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